Return & Refund Policy
1. Defective, Misprinted, or Damaged Items
Please email us at jess@dropcreativeshop.com within 30 days of receipt to start a claim for issues with your order.
- Photos are needed to verify defects or misprints.
Once photos are received, we will work with the customer to determine a return, refund or issue a new item.
2. Lost or Returned Shipments
Please email us at jess@dropcreativeshop.com within 30 days of receipt to start a claim for issues with your order.
If a package is returned due to an incorrect or incomplete address:
- We will hold it for 30 days
- You can choose redelivery at your expense or receive a refund.
If a package is lost in transit, we will work with the customer to find the best solution.
